FAQs & Terms
What is your return and refund policy?
FineWatches sells used and vintage watches described carefully, and shipped with the utmost of care. If you find that your watch arrives damaged, inoperative, or otherwise not as described, please let us know as soon as possible and we will arrange for its return and assessment. As a supplier of watches which are not brand new, we rely on our customer to make an informed choice based on the information and photos provided. We do not refund automatically on the basis that a customer changes their mind. This said, we want happy customers and, aside from a restocking fee based on costs, we may apply store credit to ensure you love your timepiece as much as you should.
What if I want to cancel a transaction?
If you wish to cancel a transaction before your watch has shipped, please contact us as soon as possible at firstname.lastname@example.org. Provided we have not dispatched your order your transaction will be refunded either via our payments platform or direct bank transfer corresponding with how the payment was received. Of course where a transaction is shown to be made in error (e.g. and order placed twice.) we will refund your payment as soon as possible.
Do you have a store where I can view the watches?
No, we don’t. We have an administration office located in the the center of Melbourne city on Collins Street, and you’re welcome to telephone us anytime, but FineWatches.com.au is 100% web based. This is a big reason as to why we can offer such heavily discounted prices as we don’t have to deal with the issues and restrictions of a retail store.
You're out of stock of an item I wanted. Will you get more?
While we do source new watches for clients, our speciality at FineWatches.com.au is to source and sell individual used and vintage pieces. We do not individually list new models list any for sale on our website. If you do see a piece you want in our store, jump on it fast as it will not be available indefinitely. If you have missed a particular watch and would like us to source another for you, please get in touch via our contact form.
What Shipping Methods Are Available?
All watches are shipped domestically via Australia Post Registered parcel services and a signature is required. Suitable insurance is recommended and pricing for this provided when shipping an order. For international orders, we can provide options and pricing for several carriers.
Is my purchase covered under warranty?
All FineWatches pieces are provided with a 12 month vintage/used watch warranty unless otherwise specified. In the case of vintage watches, older movements, bracelets, crystals etc performance and condition can be variable. All FineWatches vintage pieces offered for sale have been selected as great examples of a particular model. It is important to note however that this type of watch can be more delicate due to age and use over time, therefore the warranty on particular pieces may not cover as-new operational parameters such as water resistance, accuracy of the movement etc. All fineWatches warranties exclude damage or changes to functionality due to user wear and tear.
How Long Will It Take To Get My Package?
COVID UPDATE – Shipping times both domestically and overseas are currently slower than normal, sometimes significantly. Our parcels are always shipped with tracking numbers and you will be kept informed all the way end to end. Our client’s patience is appreciated in these bizarre times.
Shipping time depends on the shipping option selected and your location. Typically deliveries within Australia take 1-2 days for Express shipping and 3-5 days for Standard service. International orders can take up to several weeks including customs processing etc.
Do You Ship Internationally?
We do, although freight insurance is required on all sales regardless of value and any customs fees or duties payable are at the cost of the purchaser.
What Payment Methods Are Accepted?
FineWatches.com.au accepts payment via our secure credit card facility or via direct bank deposit. Cleared funds are required prior to the shipment of any watch.
Who is responsible for customs duties and taxes?
Given the varying import duty requirements for different countries buyers are responsible for any customs agency fees and/or duties payable. We can provide options for carriers who can arrange any customs administration for you and provide costs specific to your location.
Orders and Returns
How do I place an Order?
All orders for watches in stock shown in our shop can be placed via the website. Where FineWatches sources a watch specifically for you, options for secure payment will be sent once the watch has been secured on your behalf.
How Can I Cancel Or Change My Order?
If your order has not shipped yet you can get in touch with us via email to discuss any changes required. Where a specific piece has been purchased on your behalf cancellations are not possible.
Who should I to contact if I have any queries?
You can et in touch with us most easily via our contact form or direct email at email@example.com . We would be delighted to help with any queries, from answering questions about any of our stock, sourcing a specific piece for you, to any after-sales support.
Do you accept returns?
FineWatches.com.au takes particular care to ensure all watches are correctly described for both specification and condition. All watches are packed with great care to ensure no damage occurs during shipping. If a problem arises on receiving your watch, please get in touch to discuss arranging a return before taking any action to send your watch back.
Do I need an account to place an order?
You certainly place an order without an account, although creating an account will save you having to reenter details when returning to our site.
How Do I Track My Order?
Once your order has been shipped you will receive an email with your tracking number.